Effective Date: July 3, 2026

Al Mehdi Online School respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and mobile applications.

1. Information We Collect

Depending on how you use our services, we may collect:

Personal Information

  • Name
  • Email address
  • Phone number
  • Student information
  • Parent or guardian information
  • Country
  • Time zone

Account Information

  • Username
  • Password (stored securely using industry-standard security practices)
  • Profile information

Educational Information

  • Class attendance
  • Course enrollment
  • Homework submissions
  • Assessment results
  • Learning progress

Device Information

Our applications may automatically collect:

  • Device model
  • Operating system
  • App version
  • IP address
  • Device identifiers
  • Crash reports
  • Diagnostic information

2. How We Use Information

We use collected information to:

  • Provide educational services
  • Manage student accounts
  • Schedule classes
  • Improve our platform
  • Respond to support requests
  • Send important service notifications
  • Improve app performance
  • Prevent fraud and abuse
  • Comply with legal obligations

3. Children’s Privacy

Many of our students are children.

Where required by law, parents or legal guardians are responsible for creating or approving student accounts.

We do not knowingly collect unnecessary personal information from children.

Parents may contact us to review, update, or request deletion of a child’s information.

4. Analytics

We may use analytics services to understand:

  • app usage;
  • crashes;
  • performance;
  • feature improvements.

Analytics data is used only to improve our services.

5. Push Notifications

Our mobile applications may send notifications related to:

  • class reminders;
  • announcements;
  • assignments;
  • important account information.

Users can disable notifications through their device settings.

6. Data Sharing

We do not sell personal information.

We may share information only with:

  • trusted service providers;
  • cloud hosting providers;
  • payment processors;
  • analytics providers;
  • legal authorities where required by law.

All service providers are required to protect user information.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only as long as necessary to:

  • provide educational services;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements.

Information may be securely deleted when no longer required.

9. Your Rights

Depending on your location, you may have the right to:

  • access your information;
  • correct inaccurate information;
  • request deletion;
  • object to certain processing;
  • request data portability;
  • withdraw consent where applicable.

Requests may be submitted through our support contact.

10. Cookies

Our website may use cookies and similar technologies to:

  • remember preferences;
  • improve functionality;
  • analyze website usage.

Users may control cookies through their browser settings.

11. International Data Transfers

Your information may be processed or stored in countries where our service providers operate.

We take reasonable measures to ensure appropriate protection of personal information.

12. Third-Party Links

Our website or applications may contain links to third-party websites.

We are not responsible for their privacy practices.

Users should review the privacy policies of those websites separately.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact information available on AlMehdi.org.